About the solution
Tom was hired by Comscat to work on the support team developing products and services for people with disabilities. It took the team about 18 months to develop the "talking guide."
“Announces menu items, announces the TV listings, the on demand title of menus we have for both TV and movies. It allows someone whose blind or visually impaired to schedule and play back a DVR recording,” said Wlodkowski. The system also has a Spanish version.
“For the first time, the visually impaired can independently navigate the set top box interface,” Wlodkowski explained.
Comscat first presented this technology in 2013. Usability tests were made with blind and visually impaired consumers that helped shape the design and functionality of the feature and showed Tom’s team this could truly be a game-changer.
Customers don’t have to download anything or buy new hardware; the feature is available just by tapping the A button twice on the remote control. The “talking guide” is a female voice that reads the guide, with program names, networks, and time slots, as well as On Demand and DVR information. It will also read program information and ratings that Comcast features from Rotten Tomatoes and Common Sense Media.
“The talking guide is as much about usability as it is about accessibility. We think about accessibility from the design of a product all the way through production and this feature is the result of years of work by our team including customer research, focus groups and industry partnerships. For people like me who are blind, this new interface opens up a whole new world of options for watching TV”, the executive noted.
More info: http://www.xfinity.com/
Adapted from: http://cbsloc.al/1MNnugM
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This solution shall not include mention to the use of drugs, chemicals or biologicals (including food); invasive devices; offensive, commercial or inherently dangerous content. This solution was not medically validated. Proceed with caution! If you have any doubts, please consult with a health professional.
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