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The solution to identify my cousin that hospitals don't have yet

My cousin, from Galicia, (2019) came to Bilbao last year (2019) to give us her wedding invitations. During the trip, she got food poisoned and we had to go into a hospital. At the hospital, the receptionist couldn't identify her because she was from a different part of Spain. I was shocked !!! How is possible that in 2019 a health entity cannot identify a patient from the same country?

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